Frequently Asked Questions



What format  do you need the photograph in?

  • Digital is preferred – this allows me to play with the composition and allows me to zoom into details.
  • High resolution – so that I can see the details of  your photo.
  • Film  is fine if you don’t have digital – recommend sending recorded delivery. Do try and get a copy of your photo before sending it.
  • Scanned copies – I can accept these if you have scanned them in a high resolution, ( 300dpi)
  • Facebook and  some camera photos  are rarely good enough as they may to too pixelated.

Will I get me photo/s back?

Yes, all photos will be sent back to you.

How do I send you a photo?


How many photos do you need?

I work from one  main photograph. However  it helps to see a selection of photos. From this I can get familiar  the character of the  pet/ person and to see details that the main photo may not show clearly. If you are not sure which photo to choose send me the selection and I can help you with the choice.


I have a photo but  I don’t like the way the hair goes or the shirt they are wearing, can you change it?

 It depends on the photo and the change that is needed. It is best to let me know what your thoughts are and we can discuss it together. I have in the past removed temporary skin blemishes,  changed hair styles slightly, removed/ added jewelry

Please note that although I will always try to produce the best possible result from the given source material, I do reserve the right to refuse a commission if the photograph sent is too small, blurred or indistinguishable.


Is it possible to take different photos of my family and group them together as one photo?

 It can be done, however it does depend on the composition and the light source. Email them to me and we can look at the solution together.

The best group portraits are when the photo is taken together.


Can you a put in a specific background?

Most of my portraits come with a diffused colour background, I decide on the background when I see the photo.

If you would like you artwork to have a specific  background then please discuss this with me. In some cases there may be an additional charge.



The Artwork

What type of portraits  do I do?

  • People
  • Animals
  • Celebrities
  • Wildlife
  • Properties.

Please let me know what you have in mind as I have done, wall murals, caricatures, cartoons, cusions etc


What mediums do I use?

  • Graphite pencils
  • Oil paints
  • Acrylic paints
  • Water colour pencils


Cartridge paper  for pencils

Acrylic paper for Acrylics

Canvas for acrylic and oil paintings


Do I treat my drawings?

All pencil portraits are treated with a fixative which creates a protective layer to  prevent smudging. I still recommend you be careful with the artwork.


Do I offer framing?

Not at this stage, unless you are able to collect the art piece from me. I find most people prefer to choose their own frames.


How is it packaged?

This depends on the size of the image and the media it is made from.

 All portraits will be marked as fragile.


What if I don’t like the artwork?

You will have the opportunity to see the artwork before you collect it or it is posted. If you are unhappy I will make corrections where possible. If it is a graphite portrait a full refund may be negotiated. I have never had an unhappy  customer yet.




Do I need to pay a deposit?

 A 50% deposit is required. (non refundable if work has already begun)


When do I pay the rest?

You will receive an email with a photo of the finished artwork. Once you have agreed that you are happy with the artwork  the final payment needs to be made  before  it is posted to you.


How do I pay?

  • Cash
  • Pay Pal
  • Bank Transfer – please contact me for  my banking details


Do I pay for postage?

 Yes, if you are not collecting the  artwork from my premises then postage will need to be paid for.


Are there any other charges besides the cost of the portrait?

There are no extra charges to go on top like vat, what you see is what you pay.




How long will the portrait take?

 It depends on:

  • Medium of your choice – Oils can take many weeks to dry.
  • The number of subjects
  • The size of the artwork
  • My work load at the time

These are estimated times only:

Pencil :  4-10 weeks

Acrylic :  6-14 weeks

Oils : depends on dying times


Some periods like Christmas are busier so please place your orders early.

If you have a special occasion then please let me know the dates in advance.

What I cannot account for or be held responsible for is delivery problems due to adverse weather conditions or other things beyond my control.


Who do I use for delivery?

Royal mail for UK deliveries.


Do I send  portraits overseas?

Yes, I do, please let me know where and I can send you  the postage prices, it may also affect the lead time.


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